Contract Downgraded and issue persist

After receiving a call to confirm continuation of my contract and agreeing thereto, I was downgraded to a data contract of 5gig in stead of 20.<br> I have spent a minimum of 10 hours on the phone over a 2 month period with consultants.<br> A senior manager was to call me back, but after another 2 weeks still have no conclusion or the promised call.<br> Many escalations of the problem still had no effect.<br> In my profession I bill according to time, and this is costing me significant amounts in time spent listening to \hold"music. Will Cell C reimburse my wasted time?<br> """