CONTRACT DISPUTE CELL C REFUSING TO ACCEPT TERMINATION NOTICE

I had a 12 month wifi data contract with Cell C that expired in May 2021. I kept it on a month to month basis until the end of March 2022 when I gave Cell C a month's notice to terminate the service and paid the last installment at the end of April 2022. Cell C responded that I had another contract ending in 2023 and would have to pay an "early cancellation fee" of R4 543.54. I flatly denied that I had this contract and referred them to my monthly statement which clearly states that the service is given on a month to month basis. Cell C has not provided me with a copy of their alleged contract but they keep trying to implement a debit order that they have refuised to stop. I have instructed the bank to reverse the debit order but Cell C relentlessly continues trying to extract money from my account. When I told Cell C I was reversing the debit order the head of the Call Centre threatened me with "severe consequences". I have asked on several occasions for a copy of this alleged contract with my signature on it, but nothing is coming from Cell C. The battle continues!! Consumers of Cell C services, BEWARE!