Contract debit not done, now its our fault

<p>My dad got a contract from Cell C. And we as well app**** for a WiFi router, we were told that we will be paying R99 per mont, and it will be included into our contact bill. We have been debited twice last month, and the router was not for the price we were told about. Another debit of R108 went through this month, that was the only debit order my dad received. Then yesterday i received an sms that the contract payment is overdue, but the funds were available for a debit to be conducted. On the SMS it states that R70 will be charged for the reversal of the debit order, but we did not reverse any amount as the debit was not done. I would like to say Cell C provides poor service, they sell and not specify their product prices clearly. We no longer need anything from Cell C. If possible, we need to cancel the contract based on the service we have been receiving. After being loyal for the past year, and this is how we being appreciated. I would never recommend anybody, my colleagues, family, friends, to take insurance from Cell C. Rotten service is what they deliver.</p>