Contract complain

I am totally not happy with your service guys on the 1st of jan 2021 i received a message that my contract was successfully cancelled as to who requested for a cancellation i am not sure.

I called customer care they told me there was a technical error they gonna sort this out within 48hrs not even 1 person contacted me, i called again different stories they told me i'm in areas for 3 months but how where'lse you debited me my subscription in december, my question is if i was in arrears why didn't double debit me or send a statement that states i am in arrears with you guys? Now i'm requesting for a stemement for the previous months i didn't pay no one is able to assist me?/how ?

I was referred to the attorneys they claim my account is handed over too, they are unable to get any record of me.. I called back cell c they are taking me from pillar to post so what must happen now? Here's to one of the case numbers ***