Contract changed without approval - Cell C

Good day.

During lockdown my credit card expired and need to amend details on my Premium 10gb top up contract. Struggled 3 months to achieve this and had to revert paying online every month.

In June my contract was suddenly changed by Cell C to a C-fibre contract without any approval from myself. The reason stated by Cell C was that it was because of not having banking details on my account details. While I was trying to sort the banking details issue out, the support desk assured me that I will still receive the original benefits (minutes,data etc).

July arrived and banking details are correct, but my minutes and data was halved still being on the C-fibre contract. In true Cell C spirit, the support desk is unable to assist.

Always struggling with Cell C