Contract changed onesidely

Item: Cell C
Rating: 2
Author: Susanne C

I took out a cell phone contract with Cell C in August 2021 at Cresta Centre. I went to cancel it today to go prepaid, but was told I took out the contract in 2022. They could not provide me with a signed contract. I know I have had this contract for three years.

Helpful (0)

Replies (3)

Cell C's replyOfficial

20 Aug 2024, 15:06

Dear Susanne Coetzee
Thank you for contacting us.

We're sorry to hear that you'll like to cancel your cellphone contract with us.

As per our system, an upgrade was done in 2022 for Huawei Nova 9 Se Blue 128gb.

Regards
Cell C | NT

Best regards,

Cell C's reply20 Aug 2024, 15:06

Official

Best regards,

Susanne C's updateReviewer Update

21 Aug 2024, 09:54

I have had the same phone since 2021. Please provide me with an email address, so that I can forward account statements to you.

Susanne C's update21 Aug 2024, 09:54

Reviewer Update

I have had the same phone since 2021. Please provide me with an email address, so that I can forward account statements to you.

Cell C's replyOfficial

21 Aug 2024, 12:36

Dear Susanne Coetzee

Thank you for getting back to us. Please send it to ***.

Regards
Cell C | NT

Best regards,

Cell C's reply21 Aug 2024, 12:36

Official

Dear Susanne Coetzee

Thank you for getting back to us. Please send it to ***.

Regards
Cell C | NT

Best regards,