CONTRACT CELLPHONE REPAIRS

On the 18th November 2020 my phone screen stopped displaying and I took my cell phone to Cell c Store at Mall of Africa for repairs. The cell phone was send to their repairs centre and I was given an insurance forms. They told me that as soon as I receive the quote I must send the forms to Insurance . Of which I did, I started making a follow up with they insurance and told that they are waiting for the quote from repairs. I then requested a quote from Cell c repairs, it wasn't easy, however I found the quote which I forwarded it to C-sure Insurance which I also made follow up. The insurance then said they need Full Assessment Report from Cell c repairs. I made lot of calls and e-mail requesting the assessment.

The send me and e-mail with some attachments which I doubted is the required report, I forwarded the e-mail to the insurance which responded promptly by saying that it is not the assessment report they are looking for. On the 12 December 2020 Insurance send me an example of the report they are looking for and I forwarded it to Cell c repairs on the 14 December 2020. I even called them to check if they received it and they confirmed and said they will send it to their technicians. Even now I haven't got any feedback. I am currently frustrated because I am not sure whether to buy another phone or not.

I wish someone can assist me to get the phone back because it is contract phone, which means I forfeit all the contract benefit because the phone is with them. I continue to pay cell c while not getting the benefit of the contract.