RM
Renate M
1 reviews | Active since May 2014
01 Sept 2017, 12:43
Contract cancelled without authorization
Cell C cancelled my contract without my knowledge. When I called to find out why, I was advised that there was a system glitch. This was yesterday. This morning someone called me from their social department and advised that they will have the legal department resolve the issue. I am now going into day 2 without having been able to use my phone and my customers are not able to contact me because now MY NUMBER DOES NOT EXIST. I tried calling the legal department but was on hold for almost 30 minutes
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
01 Sept 2017, 14:15Hi Renate
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply01 Sept 2017, 14:15
Official
Hi Renate
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
RM
Renate M's updateReviewer Update
04 Sept 2017, 16:12Monday 4th September 16:09. My query has still not been resolved. I had to call Cell C to get an update and all I am told is that it has been escalated. No one bothered to actually contact me, the client to inform me they are still unable to fix their mistake.
RM
Renate M's update04 Sept 2017, 16:12
Reviewer Update
Monday 4th September 16:09. My query has still not been resolved. I had to call Cell C to get an update and all I am told is that it has been escalated. No one bothered to actually contact me, the client to inform me they are still unable to fix their mistake.
Cell C's replyOfficial
05 Sept 2017, 12:32Danielle confirmed that she has contacted you and provided interim feedback.
Regards
Cell C |PN
Best regards,
Cell C's reply05 Sept 2017, 12:32
Official
Danielle confirmed that she has contacted you and provided interim feedback.
Regards
Cell C |PN
Best regards,
RM
Renate M's updateReviewer Update
05 Sept 2017, 12:38Call logged 31st August. Today is the 5th of September. Your turn around time is exceptionally long........
RM
Renate M's update05 Sept 2017, 12:38
Reviewer Update
Call logged 31st August. Today is the 5th of September. Your turn around time is exceptionally long........
Cell C's replyOfficial
06 Sept 2017, 12:02Danielle confirmed that she has contacted you and provided interim feedback.
Regards
Cell C | PN
Best regards,
Cell C's reply06 Sept 2017, 12:02
Official
Danielle confirmed that she has contacted you and provided interim feedback.
Regards
Cell C | PN
Best regards,