MW
Morne W

1 reviews | Active since Jun 2019

06 Jun 2019, 12:55

Contract cancelled without any notice

My contract with Cell C has been cancelled without my knowledge on Friday 31 May 2019, cell number ********** 049. I have been on the phone since Monday 3 June 2019 to find out why my contract has been cancelled without any notice. My phone is my source of income as I am self employed. So for this whole week my phone is not working and I haven't received any income.

The only department that can assist me is the legal department / subscriber collections department. But there is no answer, the longest I could hold on was for 3 hours with no answer and R300 airtime lost.

I have been to a cell C branch, phoned all the numbers of the call centre but no one is able to assist me only the departments mentioned above.

Can somebody please phone me or can the legal department just answer their phone please.

This is pathetic customer services !!!

You will not be able to contact me on my cell c number as is no longer exist, so you can phone on ********** , a phone which I had to borrow

0
Replies (4)
Cell C
Cell C's reply06 Jun 2019, 14:13
Official
Good afternoon Morne

Thank you for posting to us.

Kindly note that your account was permanently deactivated due to bad debt.  The account remains in arrears of over 120 days with an amount of R 2,219.00 due.
Before the line was deactivated, our legal and collections department made numerous attempts to reach you, without success.

Our team will be in touch to answer any questions you may have.

Regards
DA

Best regards,

Cell C
Cell C's reply06 Jun 2019, 14:14
Official
Kindly private message us an alternative contact number for yourself as we would need to make telephonic contact with you.

Regards
DA

Best regards,

MW
Morne W's update06 Jun 2019, 14:49
Reviewer Update
Hi you can contact me on **********
Cell C
Cell C's reply06 Jun 2019, 15:16
Official
Thank you for the response.

Alternatively, contact will be made via email.

Regards
DA

Best regards,