AK
Adrian K

1 reviews | Active since Mar 2015

18 May 2015, 09:07

Contract cancelled but still receiving bills

After my 2 year contract with cell C ended I converted it to a month-to-month basis top-up contract and shortly after stopped the contract and went over to pre-paid. My reason for this was that they keep on messing up my bills and I got fed up with calling them every month and searching up all the records of payments I have made and bills they sent me.<br> <br> It is now about three months later and they still send me bills for a contract that I had but don't have anymore. I have to phone them every month to get them to reactive my line (which is on pre-paid). Everytime I phone them they confirm after assessing all the bills and payments (about and 30min to hour calls everytime) that all my previous contract bills have been settled and I don't own them any money. They also ask me everytime when my debit order date is on my contract and there isn't supposed to be a debit order as I previously used EFT and currently I'm on pre-paid (no contract).<br> <br> I ask that cell C will kindly get this sorted.<br> <br> I hope that everyone considering using Cell C will head this warning, Cell C has great prices and their reception is good enough but their admin makes their service not worth the saving.

0
Replies (1)
Cell C
Cell C's reply18 May 2015, 10:57
Official
Hello Adrianke,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN