BM
Babalwa M

1 reviews | Active since Nov 2015

08 Feb 2016, 10:46

Contract Cancelled But Still Being Billed

Cell C online delivered the wrong phone and wrong contract. I immediately cancelled the contract and returned the phone to Cell C. Cell C Support confirmed that:<br> <br> 1. They received the phone.<br> 2. They received their starter pack.<br> 3. The contract was cancelled for the phone and the airtime/data contract.<br> <br> On 31 January they sent a Disconnection Bill of R83.43.<br> Today, 8 February they sent a back-dated invoice for 31 December 2015 for R504.99<br> <br> CELL C IS TRYING TO BILL ME FOR A CANCELLED CONTRACT. BY SOUTH AFRICAN CONSUMER LAW, IT IS ******* TO BILL SOMEONE AND DEMAND PAYMENT WHEN A LEGAL CONTRACT HAS BEEN CANCELLED.<br> <br> MY OPTIONS:<br> 1. Remove all funds from the account that I gave to Cell C and seek legal action against Cell C to protect my Credit Score.<br> 2. Start calling the most inefficient call centre in the world and waste my time and become more stressed.<br> <br> Cell C, you will NOT take money from account. You will not threaten to mess up my Credit Score. If you think I will not fight you, you are dead wrong. You will NOT get a cent from me. Full stop. When will you STOP trying to ***** money from people?<br> <br> Sies, this is disgusting service. Shame on you Cell C.

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Replies (1)
Cell C
Cell C's reply08 Feb 2016, 10:51
Official
Hello bashm,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN