JD
Judah D

1 reviews | Active since Sept 2015

04 Sept 2015, 12:07

Contract cancelled but Cell C still charging

Extremely disappointed with the level of service provided by Cell C!!!<br> <br> My issue is that I wanted to cancel my contract with Cell C as there was just a few months remaining on my contract and was not really benefiting from any service provided, so I contacted Cell C to provide me with A FINAL SETTLEMENT FIGURE (MEANING THAT I DON'T HAVE TO PAY ANYTHING ELSE AFTERWARDS) which was given to me. To ensure this was the final amount i Had spoken to two different Cell C agents which confirmed that it was the Final amount payable and will not need to pay any further amounts after this payment is made. <br> <br> So I immediately went and deposited +/- R1300 (as stipulated by CELL C) into Cell C's bank account. After this was done I was made aware that the contract was cancelled. However MORE than a month later Cell C has tried to Debit my account for more then what my premium was initially. I contacted the Cell C call centre and queried this matter and they stated that I now have an outstanding monthly instalment due and insisting that I pay it.<br> <br> Cell C I am not going to pay this amount, Please resolve this silly matter as I am not willing to speak to your *********** staff any more. Madness !!!!

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Replies (1)
Cell C
Cell C's reply04 Sept 2015, 12:14
Official
Hello Des0110,

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN