KG
Kevashni G
1 reviews | Active since Mar 2012
08 Mar 2016, 15:19
Contract Cancelled and never stopped billing us
i logged the 1st complaint last yr in Nov i received 2 calls made to me from Kamal and the other from Marvin, in both cases I was told that they investigating my query and never get back to me yet.<br> This is ridiculous that I am waiting over 5 months for a resolution and cell c still insist we must pay for something we cancelled and don't have.They don't even have proof that we cancelled this contract, I even asked them to pull the phones calls I made to the call center cause as they state calls are recorded.<br> This is becoming a night mare, I have requested legal advise at a fee that I will direct to cell c to pay. they still calling us to pay the account imagine that.
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Replies (1)Cell C's replyOfficial
08 Mar 2016, 15:31Hello Kevashnig,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Cell C's reply08 Mar 2016, 15:31
Official
Hello Kevashnig,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
