Contract cancelled and my account is still debited from June 2020

June 2020, I cancelled my connect 200 account with Cell C, and I was told to pay a penalty fee of R1600 rand approximately. I cancelled my account because I took out a fibre package with Cell C. After all, fibre was installed during that period in our area. I was assured that my contract had been cancelled only to find out months later that I am still debited for that account. I called multiple times to come to resolve the issue; however, I just wasted valuable time. Bottom line is I had two accounts; the connect 200 accounts and fibre account with Cell C. My fibre account got blocked on 31 January, and I had to pay the outstanding money to get my fibre reactivated which I did, and it is still not active. I was billed for a connect 200 account which is almost the same amount as the fibre account yet I had to pay to reinstate a service which I thought was paid up to date because a monthly payment was debited from my bank account for Cell C only to find out that I was still paying for a service that was cancelled. I spent the penalty for early cancellation, and the account is still active. I tried to resolve it with Cell C directly; however, I don't know how you speak to agents who do not have the authority to resolve issues. There is no way you can speak to a manager; they are always busy, or they commit to calling back, but I am still waiting.

I recently contacted N1 branch where Danike Sauls and the manager were actually listening to me and also send the communication on my behalf to resolve my issue, and I am still waiting. Hopefully, now that I am writing on this page, someone will listen. It is sad to see the number of customers complaining about the same issue, and no one is listening to the consumers cry for service.