SM
Salominah M

1 reviews | Active since Jan 2016

25 Oct 2016, 15:24

Contract cancelled

<p>In August i contacted Cell c to cancell my month to month contract that i had with them, i paid the remaining balance and it was already reflecting when i called to cancel the contract as they confirmed that the account has been paid up, i even called the next day to confirm that it is indeed cancelled and it was confirmed, so now why are you still debiting my account, im spending a lot on reversal charges reversing ur debit order, you need to act and conduct your business in an honest manner or you will loose more clients , im considered taking legal action as I cancelled the contralled and you have nobright to debit my account </p>

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Replies (2)
Cell C
Cell C's reply25 Oct 2016, 15:35
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply26 Oct 2016, 11:34
Official

Mpho has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,