contract cancellation *** Worst servce

I've been fighting cancelation of my pocket router I took 2020, Been trying to get assistance since March 202 but nobody seems to care or assist. care. I called and request for my contract to be cancelled (Feb and march 2022), I was advised to call back after my debit date as they have already processed. Called back again they was inform now they have amended cancellation policy. I asked how is it my fault as i requested this cancelation prior your amendments and nobody seems to have answers, Its been 5 months following up to no assistance. this has been the worst service of all time. I regret taking this contract. Consultants have zero client service, no one bothers to resolve your query.

I will escalate this further to your CEO as I am tired of following up

Thanks, *** Pearl