Contract Cancellation: Very Terrable service

<p>I went to Cell C in Carlswald midrand in December 2016, I took a new contract as my current contract was expiring in january 2017. I requested the sales lady to cancell my current contract, she advised me there after that my current contract will be on prepaid as from the 8th of January 2017. When I went to the Shop on the 22 of January 2017 my contract was still not cancelled and they said there was no notice in place for that cancellation. The lady who assisted me on that particular day was no longer working there, I then requested the manager to assist as I wanted that contract cancelled immediatly. She told me that there is nothing she can do as she just started two weeks ago and she can not respond on behalf of someone she doesnt know. The other stuff members confirmed that they know the lady who assisted me but she(manager) did not want be accountable.</p> <p><br />When I contacted the cancellation department they said they will not be able to assist I need to wait for 30 days. I told them that I followed the process and cancelled the contract on time but that was not their problem.</p> <p><br />Im not happy with the service you are providing to your customer, its shows that you dont value your customer. I personally feel that your over the counter staff is not fully trained for customer services and they dont value the customer, customer sartisfaction does not seem to be your priority as a company.</p> <p><br />Even today my contract is not cancelled.</p> <p> </p> <p>Mbally ********** 402</p>