Contract cancellation refused due to error from Cell C and I must continue to pay.

<p>Hi HelloPieter,</p> <p>I took out a new contract at Bayside Cell C Centurion Mall December 2016, and the information received regarding the device was incorrect so I returned the device and Ashraf took the tablet back and gave me a document for the return.</p> <p>I tried to cancel my 2 expired contracts from Cell C which was over 24 months, I was notified that I could not stop my contracts until my tablet has been returned and canceled.</p> <p>Once I came back into the country I went to the store on the 13th of May and spoke to Herman. He said that he will sort it out and give me a call.</p> <p>A week later phoned the store and Herman still had no feedback, I talked with Ruan the store manager and apparently, he is still waiting for feedback from the previous manager. I was also promised a phone call from him the next day but he didn't even bother. As I had to phone him myself.</p> <p>I've requested the cancellation in January 2017, I want the 2 contracts stopped immediately and the monthly payments reversed up to date.</p> <p>I've tried multiple phone calls to customer care to try and stop these accounts, without any success as this must be resolved at store level.</p> <p>As things are now the store is unable to assist me as Ruan still needs feedback from the previous store manager who is now apparently working in Midrand at Carlswald.</p> <p> </p> <p>Thanks,</p> <p>Trike</p> <p> </p> <p> </p>