MM
Mkhululi M
1 reviews | Active since Jun 2013
11 May 2020, 09:48
Contract cancellation query
I have been on contract with Cell C for over a year now and their network has deteriorated over time to a point that now i can hardly use their data device at my convenience. I have a 4G data contract that comes with a Huawei modem and to my horror, i went to a store only to be told that my area does not have 4G network. I then sought to cancel my contract with immediate effect because i was sold a lie. I spoke to a consultant over the phone who told me i cannot and will have to wait till the end of the contract. Surely this cant be right.
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Cell C's replyOfficial
11 May 2020, 09:57Hi Mkhululi
We acknowledge receipt of your complaint and we'll look into it. Apologies for the poor service.
Do expect a call.
^PN
We acknowledge receipt of your complaint and we'll look into it. Apologies for the poor service.
Do expect a call.
^PN
Best regards,
Cell C's reply11 May 2020, 09:57
Official
Hi Mkhululi
We acknowledge receipt of your complaint and we'll look into it. Apologies for the poor service.
Do expect a call.
^PN
We acknowledge receipt of your complaint and we'll look into it. Apologies for the poor service.
Do expect a call.
^PN
Best regards,
MM
Mkhululi M's updateReviewer Update
27 May 2020, 22:16Here we go again. I went to a Cell C store in Southgate mall on 11 May where i once again told them my query and the consultant at the store told me that i could cancel the contract as long as i paid am amount of R298 for the previous month data usage as well as for the router for the remaining two months. She gave me the account details and i promptly deposited an amount of R300 via the Nedbank ATM. This i was told would be the final amount to settle matters but to my dismay my account was debited today, 27 May, for an amount of R214.13. This is not only shocking but a breach of the agreement. This cannot be and i want answers and more than that my money back.
MM
Mkhululi M's update27 May 2020, 22:16
Reviewer Update
Here we go again. I went to a Cell C store in Southgate mall on 11 May where i once again told them my query and the consultant at the store told me that i could cancel the contract as long as i paid am amount of R298 for the previous month data usage as well as for the router for the remaining two months. She gave me the account details and i promptly deposited an amount of R300 via the Nedbank ATM. This i was told would be the final amount to settle matters but to my dismay my account was debited today, 27 May, for an amount of R214.13. This is not only shocking but a breach of the agreement. This cannot be and i want answers and more than that my money back.