WD
Waleed D
1 reviews | Active since Sept 2023
12 Sept 2023, 11:02
Contract cancellation not accepted but given in advance.
I have a 24 month contract which I pay every month on time. I want to cancel it as in December it expires. I want to cancel it now for November as was told 30 days to avoid any unwanted debit orders going off after December. I know cell phone companies are notorious for this. You will end up debiting for other things if I don't act. Why can't I say cancel it now ? Why can't you setuo that it then gets cancelled in November for December last payment? This is more than a months notice ? I'm literally giving two. I don't want to be kept called by marketers as well because they will keep calling knowing my contract will expire
Helpful (0)
Replies (5)0
Replies (5)WD
Waleed D's updateReviewer Update
12 Sept 2023, 11:43I don't like your answer. Whether I have 5 months and want to cancel when the contract expires you should be able to do so. Your hope is that I forgot and cause another debit order to go off. Or give your telemarketers a reason to call me. Why can't I send it you 2 months before or 3 or 4 or 5 in advance ?
I will never make use of cell c again. Why can't you even make a promise to phone me on the day 30s to cancel it ? Or will you use that to sell me more products?
I will never make use of cell c again. Why can't you even make a promise to phone me on the day 30s to cancel it ? Or will you use that to sell me more products?
WD
Waleed D's update12 Sept 2023, 11:43
Reviewer Update
I don't like your answer. Whether I have 5 months and want to cancel when the contract expires you should be able to do so. Your hope is that I forgot and cause another debit order to go off. Or give your telemarketers a reason to call me. Why can't I send it you 2 months before or 3 or 4 or 5 in advance ?
I will never make use of cell c again. Why can't you even make a promise to phone me on the day 30s to cancel it ? Or will you use that to sell me more products?
I will never make use of cell c again. Why can't you even make a promise to phone me on the day 30s to cancel it ? Or will you use that to sell me more products?
WD
Waleed D's updateReviewer Update
12 Sept 2023, 13:17More work for me, but I will email.
All I want was for after my contract expires not to pay a single debit order of any kind after and give notice in advance...
I don't want to play cancellation fees I just want to ride out the contract till it is done and not pay anything after no month to month nothing
All I want was for after my contract expires not to pay a single debit order of any kind after and give notice in advance...
I don't want to play cancellation fees I just want to ride out the contract till it is done and not pay anything after no month to month nothing
WD
Waleed D's update12 Sept 2023, 13:17
Reviewer Update
More work for me, but I will email.
All I want was for after my contract expires not to pay a single debit order of any kind after and give notice in advance...
I don't want to play cancellation fees I just want to ride out the contract till it is done and not pay anything after no month to month nothing
All I want was for after my contract expires not to pay a single debit order of any kind after and give notice in advance...
I don't want to play cancellation fees I just want to ride out the contract till it is done and not pay anything after no month to month nothing
Cell C's replyOfficial
12 Sept 2023, 13:52We understand your concerns. Kindly note that for a normal cancellation, the customer is required to serve 30 days notice. Please revert to us 30 days before the contract expiry date (30/11/2023) so that we can process your cancellation.
Regards
^GN
Regards
^GN
Cell C's reply12 Sept 2023, 13:52
Official
We understand your concerns. Kindly note that for a normal cancellation, the customer is required to serve 30 days notice. Please revert to us 30 days before the contract expiry date (30/11/2023) so that we can process your cancellation.
Regards
^GN
Regards
^GN
WD
Waleed D's updateReviewer Update
12 Sept 2023, 15:40So basically what I asked (Setup my cancellation at the right time a month or two from now), you cant do for whatever reason ? So you are saying I cant give more than 30 days notice ?
If so then say it like that.
If so then say it like that.
WD
Waleed D's update12 Sept 2023, 15:40
Reviewer Update
So basically what I asked (Setup my cancellation at the right time a month or two from now), you cant do for whatever reason ? So you are saying I cant give more than 30 days notice ?
If so then say it like that.
If so then say it like that.
WD
Waleed D's updateReviewer Update
12 Sept 2023, 16:20Ok. Thank you for nothing really
WD
Waleed D's update12 Sept 2023, 16:20
Reviewer Update
Ok. Thank you for nothing really