CONTRACT CANCELLATION NIGHTMARE

Horrible experience with the call center agents, I tried to cancel my contract, for a whole week they put me on hold, and when I finally get through they tell me I have to pay a cancellation fee. I have paid the fee and now I am told I have to wait a further month and pay for that month before I cancel, mind you I am paying for a device that I am not even using as they blocked it. Completely unproffessional, on top of it all, theykept hanging up on me.