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mpoleleng M

1 reviews | Active since Feb 2014

10 Dec 2015, 15:42

Contract cancellation issue and bad network servic

Firstly i would like to complain about Cell C Network, the network is so bad that i barely ever have reception, i pay them monthly and pay quiete a bit of money yet i can barely use their services because i barely have network, this is a huge issue because when i need to make calls during emergencies or make important calls i am unable to because i never have network reception.<br> <br> Secondly Cell C is trying to force me to pay an extra month on my Cellphone contract even though my contract is a 24months contract and i have paid for the 24months, they claim that i must pay an extra month in order to cancel the contract yet i have clearly signed i only want a contract with them for 24months. They say its part of the terms and conditions of the contract, i forwarded them the contract i have signed and there is no such term and condition on the contract given to me when i purchased the cellphone at Game store, and yet they still want to charge me. i have informed them of my CPA rights and they are still planning on infringing my rights as a customer.

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Replies (1)
Cell C
Cell C's reply10 Dec 2015, 15:53
Official
Hello mpolelengmahlaba,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN