Contract Cancellation Fee Issues

Ensure you read your contract carefully and not just take the consultant’s word for it. When I took out the 200GB Home Connecta contract, I was informed by one of the consultants (Secunda Mall Branch) that the cancellation fee would be a fraction of the remaining contract. To my surprise, customer service told me I would need to pay for the remaining months in full plus 50% of the remainder of the contract. Two entirely stories from the two consultants. This was quite disappointing.