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Nomvula N
1 reviews | Active since Sept 2024
24 Sept 2024, 01:49
Contract cancellation
I have been writing emails to their Customer Service and not getting a response because I want to cancel my contract. When I called I was told they can’t cancel because I owe them, when I ask why do I owe them they say because they have been sending me data which I haven’t used. After all the years I’ve been with Cell C I am disappointed at their service. When you call they say you must send an email when you send an email no1 responds and they tell you to call. Is this how you do business by ruining peoples credit scores? I cannot express my frustration at this point because of a simple contract cancellation. Till today I haven’t received a response on email that states they will respond within 48hours.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
24 Sept 2024, 08:21Dear Nomvula Nohafa,
Thank you for bringing this to our attention,
We are truly sorry to hear about the frustrating experience you’ve had, and sincerely apologize for the lack of response and confusion around your contract cancellation. This is not the kind of service we aim to provide, especially for a loyal customer like yourself.
We would like to help resolve this as soon as possible.
Could you kindly share your details via private message (contract number, reference number from any previous communications, etc.) in order for us to escalate this matter to the relevant department?
We do understand how frustrating it must be to go back and forth without resolution, and we will ensure this issue gets the attention it deserves.
Regards
Cell C | DA
Thank you for bringing this to our attention,
We are truly sorry to hear about the frustrating experience you’ve had, and sincerely apologize for the lack of response and confusion around your contract cancellation. This is not the kind of service we aim to provide, especially for a loyal customer like yourself.
We would like to help resolve this as soon as possible.
Could you kindly share your details via private message (contract number, reference number from any previous communications, etc.) in order for us to escalate this matter to the relevant department?
We do understand how frustrating it must be to go back and forth without resolution, and we will ensure this issue gets the attention it deserves.
Regards
Cell C | DA
Cell C's reply24 Sept 2024, 08:21
Official
Dear Nomvula Nohafa,
Thank you for bringing this to our attention,
We are truly sorry to hear about the frustrating experience you’ve had, and sincerely apologize for the lack of response and confusion around your contract cancellation. This is not the kind of service we aim to provide, especially for a loyal customer like yourself.
We would like to help resolve this as soon as possible.
Could you kindly share your details via private message (contract number, reference number from any previous communications, etc.) in order for us to escalate this matter to the relevant department?
We do understand how frustrating it must be to go back and forth without resolution, and we will ensure this issue gets the attention it deserves.
Regards
Cell C | DA
Thank you for bringing this to our attention,
We are truly sorry to hear about the frustrating experience you’ve had, and sincerely apologize for the lack of response and confusion around your contract cancellation. This is not the kind of service we aim to provide, especially for a loyal customer like yourself.
We would like to help resolve this as soon as possible.
Could you kindly share your details via private message (contract number, reference number from any previous communications, etc.) in order for us to escalate this matter to the relevant department?
We do understand how frustrating it must be to go back and forth without resolution, and we will ensure this issue gets the attention it deserves.
Regards
Cell C | DA
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Nomvula N's updateReviewer Update
25 Sept 2024, 14:01Dear Cell C
it will be a great pleasure.
Regards
it will be a great pleasure.
Regards
NN
Nomvula N's update25 Sept 2024, 14:01
Reviewer Update
Dear Cell C
it will be a great pleasure.
Regards
it will be a great pleasure.
Regards