Contract cancellation

18/05/2020 11h13 to 12h00 seeing that your calls are recorded please listen to the call on the date n times provided. Call was made to ur Retention department the agent was Primrose,please advise if that is the quality of service u provide for ur customers because i am in disbelief.

I have settled my account on the 6th of may..i then followed up after 48hours to get the confirmation that the contract is cancelled- that was the beginning of my troubles and waste of time today with one of ur Rudest agents Primrose was just a cherry on top.

I have been phoning cell c every day since i made that payment n up until this hour my query hasn't been resolved,been sent back n forth in every department,been promised escalations and call backs by ur agents i dont know how many times but here i am still sitting with the same problem and in addition,time wasted. This experienced has made me realize that canceling my contract was indeed a good decision as a result i do not wish to deal with u even in the near future. It is a pity that my prepaid number is with u otherwise from today u have lost a customer in me and those who are close to me,i will make sure to tell them about this unpleasant experience.

I do not want cell c to contact me after this,i just want confirmation that i have been calling for,since the 6th of May of my paid up contract n the number to be deactivated.