Contract cancellation/CPA/Shocking Service

Complaint raised on Hello Peter 11:58 Wed 4 Nov refers.<br> <br> After numerous emails to Mpho Ndlovu (Hello Peter desk) and Cell C customer service, I have had no response regarding the status of my contract.<br> Phone purchased through contract on the 30th October from Cell C Sandton city.<br> Phone returned to cell c on the 3rd November as iPhone was faulty.<br> Phone was booked in for OBF manually due to serial number issues.<br> <br> I still to date have not received an update from Cell C regarding the OBF. Mpho Ndlovu told me that the assessment can take up to 7 days. It has now been 24 days and counting.<br> <br> On Monday, I was contacted by Cell C Sandton City, who informed me that there are no iPhones in stock to replace the faulty device.<br> <br> As I have already discussed with Mpho, Cell C and Cell C Sandton City, I do not want to replace the faulty device but want to cancel the contract forthwith. On 5 Nov, Mpho told me that this was an option available to me. I'm surprised i needed to wait for OBF in any event when we have the Consumer protection act.<br> <br> Cell C, please urgently send me proof of contract cancellation. . I have already received an invoice from Cell C for a contract never used!