PS
Permla S

1 reviews | Active since Oct 2016

11 Jun 2018, 07:04

Contract cancellation cat and mouse game!!

I recently moved overseas and I have been trying to cancel my cell c contracts for 5 months now with no success. I don't need the data plan anymore. I have been calling cell c contracts customer services and it is either I am told that they cannot access my account and tell how much of a cancellation I should pay [I don't know who then can access my account, virgin mobile maybe?], or the line is just cut when I'm being transferred from one department to another. Money is being withdrawn from my account every month for data I don't even use. And then as soon as this money in my South African bank account runs out, I'm sure they are the ones who will be contacting me.

I just want to cancel my contracts now, really.

0
Replies (2)
Cell C
Cell C's reply11 Jun 2018, 07:38
Official

Good morning Permla

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply11 Jun 2018, 10:55
Official

Moses could not get hold of you on your contact numbers. However, he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN