Contract Cancellation but debit order continued, arrogance and NO response to this matter

I don't even want to rate this Company one star.

December the 23rd will be TWO years since I cancelled my contract.

After several attempts on the phone and visits to Cell C ,Somerset Mall, an email directed to the Manager on 11/11/2019 without even acknowledgement of receipt, I am sending this as a furious customer who use to be a loyal paying customer.

This is the email that I,ve send to the manager, like I have mentioned - yet again no response. No one wants to take responsibility for the mistake made in the shop. Not only is my money being ****** but also my time.

I'm sending this email with great disappointment.

It's been nearly two years since I cancelled my contract. I came in to speak to you about my problem and firstly was accused by one of your staff members that I'm not telling the truth regarding paperwork that I did in the shop and was arrogant since the moment I told him my frustration (very calmly and not accusing anyone) while I had my 2 year old sick child on my hip. I've never felt so humiliated in my life.

Then I asked to speak to the manager and I was also being treated unfairly as no one once apologized for my inconvenience but simply accused me for only bringing up the matter a year later ( which was also not the case) as I've been in the shop before and was advised to find my paperwork and spoke to numerous people telephonically.

I then found my paperwork (see attachment) and took it into the shop and I was promised to be assisted. Ever since NO response and it's nearly a year later. I've phoned to speak to the manager but was told he was out, I went to your shop and tve manager wasn't there but I was informed that the matter will be brought under your attention again. Still NO response.

Cell C Somerset Mall is responsible for this problem, the cancellation wasn't loaded as it is not found on any system. I lost over a R1000 ( go check statements) and I'm not leaving this matter before I get refunded with interest - it's been TWO years.

I'm requesting that someone will please attend to this matter ASAP.