Contract cancellation being dragged for no reason

Please note that I have a contract with Cell C that was supposed to have ended end of September 2023 I was due for an early upgrade in June 2023 I decided to contact them on the 26th of October 2023 to cancel my contract to give them 30 days notice cancellation and a text message was received from them dated 27th October 2023 confirming that my contract will be terminated on the 26th of November 2023, I decided to contact cell c customer care on the 26th after my debit order went off on the 25th the agent that assisted me told me the contract will be terminated and converted to prepaid at midnight when I contacted Cell C cancellations this morning on 084143 they told me that the contract was not cancelled successfully I need to reissue another 30 days cancellation.

This does not make sense it means cell c wants to continue debiting my account ********ly giving me services I no longer need so that when I fail to pay them they will blacklist me. I emailed them this morning to not credit me with their minutes and data on the 1st of December 2023 cause clearly they want to bill me for things I no longer use or need they want me to continue with a contract that I requested cancellation on and have proof from them confirming that they will cancel it. Cell C should stop this nonsense of ****ming customers if a contract comes to an end there is no need for a customer to even send a written cancellation or to contact them it means they are charging customers extra for services they do not need. if you decide to continue with a contract they should not bill you for a handset but for minutes and data they have given you and if a customer has cancelled the contract and they have failed to execute the request on their side for whatever reason they should respect customers wishes to discontinue the contract if I ask them not to credit me with the minutes and data they should refrain from doing that cause clearly I no longer need that service since the handset has been paid off. I will further escalate this to ombudsman should they decide to credit me with what I have clearly requested to discontinue. I was this contract to end without fighting or sharing any bad blood.

From: Letho Mazinyo Sent: Monday, November 27, 2023 9:34 AM To: *** <***> Cc: Collections Queries <***> Subject: Re: Contract cancellation *** Mobile number (***9***X

Good morning

Please note that I cancelled my contract on the 26th of October 2023 and received a text message that my contract will be cancelled on 26th of November 2023 I gave full 30 days notice. When I contacted 084143 to confirm if my contract has been cancelled I was told that it was not I have to issue another 30 days notice after you have debited my account on the 25th November 2023 for an amount of R1419.00

Please do not credit me with your data and minutes on the 1st of December I'm gatvol of Cell C I do not need your services anymore, I do not need your minutes and data . I REPEAT PLEASE DO NOT CREDIT ME WITH YOUR MINUTES AND DATA ON THE 1ST OF DECEMBER 2023, I CAN BUY MY OWN AIRTIME I HAVE UNCAPPED WI-FI. I NEED THIS CONTRACT TO END. TO AVOID YOU HAVING TO DEBIT ME THE FULL AMOUNT END OF DECEMBER DO NOT CREDIT ME WITH YOUR MUNITES AND DATA I BARELY USE IT.

I do not want to pay a full amount end of December do not credit me with your minutes and data I do not need it anymore all I need is for this number to be retained back to pre-paid cause this continuation is now a **** you are ****ming me as customer will escalate this to ombudsman. I have attached proof that a call was made on the 26th of October 2023 and a text message confirming that my contract will be cancelled on 27 November 2023 was received from you guys on the 27th of October 2023.

I do not understand when cancellations department tells me that this was not processed it means Cell C is doing this deliberately to continue binding customers on contracts that they do not need, if the contract comes to end respect customers wishes and process as requested continuing to debit customers after the contract has ended it means you deliberately want to blacklist customers for something they are no longer using. This contract was supposed to have ended in September can we part ways peacefully without sharing bad blood and fighting. To avoid you charging me extra please do not credit me with your data and minutes on the 1st of December I need my number as a prepaid. thank you.