Contract cancellation and Debt.

Bad service I ever get from customer care regard telephonically contract.

I cancelled the contract and return device to their site within 7 days of their working hours. After they collect device and I was promised to get other device. Unfortunately they didn't cancel contract even when they got their devices, it's appearing on credit score as arrears and missed payments. Since from May until now nothing happen. They keep on say we cancel it on our system and the cancellation department team will give you feedback after 24hours when I call 084 135. I tried to send even email to their customers centre website and nothing came up. Only statement and debt order that collect 4 times in month. Keep on dispute it and I also pay the usages of minutes and data I use when device was with me 15- 20 May 2023.

Stay away from C ell C.