1 reviews | Active since Nov 2014
CONTRACT CANCELLATION
<p>I have two contracts with Cell c and i have been calling them to cancell my contract since feb this year. firstly when i called i was told they cant cancell if there is still an amount outstanding , and i should two months before the contract ends. which i did, then i spoke to Shawn who was just insisting that i upgrade and i told him countless times that i want to cancel,its then, when he said i must call a month before.also then did that and i spoke some woman, who said that i cant before the last debit hasnt gone through, i then asked if the last debit order was in May and she said yes, May will be the last debit and that i wont be getting more benefits after that.so i then waited for it,so yesterday, i called and spoke to Vuyisile who then said that another debit will still go of because i called on the 23rd. which is absurd because my last debit has already went i owe cell c nothing, so why am i still have to pay again in june because i dont want further benefits. so i need someone to make sure that those benefits are not paid and no further debits or else i will report this the umbudsman and the tribunal</p>
Hi Valery
Cancelling your contract should not be this frustrating. This is certainly not the service we wish to render to our customers. Please accept our sincere apology for the inconvenience.
We will get a consultant to contact you and assist.
Regards
Cell C | PN
Hi Valery
Cancelling your contract should not be this frustrating. This is certainly not the service we wish to render to our customers. Please accept our sincere apology for the inconvenience.
We will get a consultant to contact you and assist.
Regards
Cell C | PN
Derrick confirmed that he has contacted you and assisted with this matter.
Regards
Cell C | PN
Derrick confirmed that he has contacted you and assisted with this matter.
Regards
Cell C | PN
