1 reviews | Active since Feb 2017

10 May 2017, 16:18

Contract Cancellation

<p>Last week I phoned again to cancel my contract. I was told that I can buy my contract out like I asked. I was told by the call center agent that the outstanding amount to cancel is R234. I paid the money and phoned again today to cancel my contract. I was informed by the agent that the R234 is only for the handset???? There will be a normal payment of R259 at month end. So why the hell must I pay to settle the handset and the contract? Then I could have waited another month for the last debit order to go through!!?? You Cell C are ******* and ripping people off. You lie to the public. I wish I also had the money to make a sign and put it up and tell the world how ******* you are. I want this contract cancelled and I want my R234 back that I paid immediatly! With this R234 paid its more than the amount that reflect on my statement. You are a useless network with poor service and terrible network coverage! I hate Cell C and will forever badmouth you. I will discourage people from this network till I die! Cell C for yourself what a terrible network this is!!! CELL C HERE TO RIP YOU OFF WITH TERRIBLE NETWORK AND HIDDEN COSTS</p>

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Replies (2)
Cell C
Cell C's reply11 May 2017, 07:31
Official

Hi Mark

We apologise for the manner in which this matter was handled and for the inconvenience caused.

We have requested one of our consultants to contact you and provide clarity regarding this matter.

Regards

Cell C | PN

Cell C
Cell C's reply11 May 2017, 16:00
Official

Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying.

Regards

Cell C | PN