Contract cancellation

<p>Good Day,</p> <p>I am trying to cancel one of my cell phone contracts, but am getting different information from different call centre agents on the contract cancellation fee as well as the contract termination period.</p> <p> </p> <p>On Friday, 31 March I phoned Retentions dept and the agent advised me that as the April bill had already gone off it wouldn't make sense to cancel that day as the amount to cancel the contract is the amount prior to the April amount being deducted.</p> <p>She suggested I phone on Saturday to cancel it. </p> <p>I did that and I then found out that the Retentions dept isnot open on Saturdays - WTH!!!</p> <p> </p> <p>So I phoned again today.</p> <p>Agent now says well its 30 days notice so the May fee will still go off the end ofthis month!!!</p> <p>This is totally unacceptable.<br /><br /></p> <p>I need urgent assistance with this as it really is a Black Monday right now.</p>