1 reviews | Active since Oct 2023
contract cancellation
Cellc is forcing me to pay for contract that has been expired last 10 December 2024 . 1st I was requested to send email for 30 days notice cancellation which I did 2024/10/28 as requested and response received 2024/10/30 confirmed cancelled however January 2025 I received statement, I question Why statement only to be told my contract still running not cancelled, 13 January 2025,13:12 telephonically was confirmed cancelled still have recoding however yesterday I received a call that there's error amount to be pay , I asked for what exactly caller dropped the call, ref *** I was informed about benefits and i should have send ID copy for cancellation ? for what ? I have 5 - 10 references with no response and is not the 1st harassed by cellc , will never ever recommend any of my family to cellc again , Ref ***, ***, ***, ***, ***
Thank you for last harassment
Thank you for bringing this to our attention.
We sincerely apologize for the continued inconvenience and frustration you have experienced regarding your contract cancellation and the recent billing issues. We understand how upsetting this situation must be, especially after following the required cancellation steps and receiving confirmation.
Please be assured that we take matters like these very seriously. We have escalated your case, along with the provided reference numbers, to our Support Team for urgent review and resolution. They will investigate the matter thoroughly and ensure you receive the necessary assistance as soon as possible.
We appreciate your patience while we work to resolve this.
Regards
Cell C | CW
Thank you for bringing this to our attention.
We sincerely apologize for the continued inconvenience and frustration you have experienced regarding your contract cancellation and the recent billing issues. We understand how upsetting this situation must be, especially after following the required cancellation steps and receiving confirmation.
Please be assured that we take matters like these very seriously. We have escalated your case, along with the provided reference numbers, to our Support Team for urgent review and resolution. They will investigate the matter thoroughly and ensure you receive the necessary assistance as soon as possible.
We appreciate your patience while we work to resolve this.
Regards
Cell C | CW