Contract Cancellation

I just want to know: Why is it always so easy to get a contract it is truly a phone call away but try and cancel that contract then its a total different ballgame.

On the 25th of February 2020 I contacted Cell C call center to cancel one of my contracts after witch thy told me that the contract only expire 22 of May and can only be cancelled in April.

I then phoned them on the 27th of April 2020 on witch they told me that it is a public holiday and I need to phone back.

I then phoned them on the 5th of May 2020 now the tell me that the contract will only be cancelled on the 5th of June. After a huge argument he told me that he will go and listen to my call made on the 27th of April 2020 and then cancel the contract on the 27 of May 2020.

I am telling you guys this is absolutely pathetic. This guy told me that the contract actually was suppose to end on the 15th but because I called on the 27th of April he can only cancel it on the 27th of May. ****** the call that I made on the 25th of February 2020 that doesn't count.

Then he asked me why didn't I send a e-mail. I didn't know a person could cancel with a e-mail why didn't they told me that in the previous calls that I made

Regards Angry client.