CONTRACT CANCELLATION

Poor communication, poor customer service and no sense of accountability. I purchased a laptop at Cell C on contract on the 15/11/2022.I got home the laptop did not work. I went to the store the next day they also could not connect it. I went to the store the next day again early in the morning before going to work and left the laptop with the stores manager. The laptop was with them for more than 8 hours when I get there after work it still did not work.I left the laptop told them I need the contract to be cancelled.I have sent emails to the store there is no response and all I was told that the issue has been "escalated". I have sent an email to customer service. I have called customer care they giving me excuses of me "failing security check", so they cannot assist me.They keep transferring me to 5 other consultants and there is no resolution.My work is dependent on a laptop, this is affecting my work negatively. I do not want this to drag until the last day of the month which will also affect my finanaces. I need the contract to be canncelled as soon as possible. As a Cell C customer I am highly disappointed.This matter is stagnant, it needs to be resolved soonest. This is a matter of urgency, it is already a week now.