Contract Cancelation - Very Poor Service

On or about the 20 October 2020 I contacted CellC to enquire about the process to cancel one of my contracts (061*******). I was advised to pay a commitment fee (R587...) and after payment I should call again in 2 or 3 days to confirm cancellation - which i did. I was surprised when I was billed for this contract in Feb 2021 and I reported the matter to Cell C on the 03 March 2021. I was told that the matter will be investigated, recordings of the call will be retrieved and listened to and I will get feedback between 24 and 72hours. I was a reference number .

Today, it is the 09 April 2021 and still no feedback from Cell C. I have made a numerous follow up phone calls to be told that there is still no feedback on the system. My last call before today was on the 18 March 2021 where I was sent from pillar to post until the last consultant I was speaking to dropped the phone. I would assume that the call was dropped because if it was the problem with the line that just broke/cut, I believe the consultant would have made an effort to call me back to complete the query we were busy with. I called again and I was promised that the query will be dealt with. I even received an sms with the reference number *** and I had hope that at least we were getting somewhere.

On the 24 March 2021 I made another follow up call.I gave the consultant the reference number I received and he told me there is nothing under that reference number. I gave him the reference number I received on the 03 March 2021 and he told me there is no feedback on the system still.

This my plea to Cell C to look into my query, it has been more than 30days (a full month) without any feedback/solution. I have been a customer of Cell C for many years and not even once have I fell behind on my payments to Cell C and this kind of treatment I really was not expecting. To say the least I feel undervalued as a client and I am very disappointed. I also wrote an email to *** on the 24 March 2021 and up to today no response. I am very dissappointed with the service and *********** staff of Cell C.

Your speedy response and/or action in this matter will be highly appreciated.