JC
Jack C
1 reviews | Active since Jul 2014
11 Aug 2021, 14:28
Contract Cancelation take years
U cant get responce from C/Service to cancel a contract every time they did not rec docks but send case nr as confermation so that mean they did get to cancel!!! U call u speak to nr 1 to 5 and still not sorted!!
Helpful (0)
Replies (23)0
Replies (23)
Cell C's replyOfficial
11 Aug 2021, 14:34Good day Jack
Thank you for reaching out to us.
Kindly note that your account is in arrears. The contracts will be cancelled when we receive the payment from you.
The amount in arrears is R3,551.00. Please send us the proof of payment and cancellation request to ***.
^SM
Thank you for reaching out to us.
Kindly note that your account is in arrears. The contracts will be cancelled when we receive the payment from you.
The amount in arrears is R3,551.00. Please send us the proof of payment and cancellation request to ***.
^SM
Best regards,
Cell C's reply11 Aug 2021, 14:34
Official
Good day Jack
Thank you for reaching out to us.
Kindly note that your account is in arrears. The contracts will be cancelled when we receive the payment from you.
The amount in arrears is R3,551.00. Please send us the proof of payment and cancellation request to ***.
^SM
Thank you for reaching out to us.
Kindly note that your account is in arrears. The contracts will be cancelled when we receive the payment from you.
The amount in arrears is R3,551.00. Please send us the proof of payment and cancellation request to ***.
^SM
Best regards,
JC
Jack C's updateReviewer Update
11 Aug 2021, 14:54Good day I made full payment at the time first letter was send to cancel 15 May 2021!!!! Sorry but what is due now should not be due.
JC
Jack C's update11 Aug 2021, 14:54
Reviewer Update
Good day I made full payment at the time first letter was send to cancel 15 May 2021!!!! Sorry but what is due now should not be due.
JC
Jack C's updateReviewer Update
11 Aug 2021, 14:55Please U can reply on public i dont feel any pain i do have proof of mails send to cancel
JC
Jack C's update11 Aug 2021, 14:55
Reviewer Update
Please U can reply on public i dont feel any pain i do have proof of mails send to cancel
JC
Jack C's updateReviewer Update
11 Aug 2021, 14:57CELL C dont follow up on mails, they dont reply and they dont care but If its time to upgrade U will get a call every day on cancelation you dont get ANY feedback
JC
Jack C's update11 Aug 2021, 14:57
Reviewer Update
CELL C dont follow up on mails, they dont reply and they dont care but If its time to upgrade U will get a call every day on cancelation you dont get ANY feedback
Cell C's replyOfficial
11 Aug 2021, 14:59Please send us the emails and the proof of payment to ***.
^SM
^SM
Best regards,
Cell C's reply11 Aug 2021, 14:59
Official
Please send us the emails and the proof of payment to ***.
^SM
^SM
Best regards,
JC
Jack C's updateReviewer Update
11 Aug 2021, 15:10FW: Customer Service Case Number : *** find your mails it was send why should I resend
JC
Jack C's update11 Aug 2021, 15:10
Reviewer Update
FW: Customer Service Case Number : *** find your mails it was send why should I resend
JC
Jack C's updateReviewer Update
11 Aug 2021, 15:12U have my vodacom nr call me give me a personal e-mail adress so that I can send your customercare mail is A NO GO!!! U dont reply U dont read and you dont act
JC
Jack C's update11 Aug 2021, 15:12
Reviewer Update
U have my vodacom nr call me give me a personal e-mail adress so that I can send your customercare mail is A NO GO!!! U dont reply U dont read and you dont act
JC
Jack C's updateReviewer Update
11 Aug 2021, 15:19Please check mails send to ***
JC
Jack C's update11 Aug 2021, 15:19
Reviewer Update
Please check mails send to ***
JC
Jack C's updateReviewer Update
11 Aug 2021, 15:24Please conferm that all proof was send now at 15H21
JC
Jack C's update11 Aug 2021, 15:24
Reviewer Update
Please conferm that all proof was send now at 15H21
Cell C's replyOfficial
11 Aug 2021, 15:28Proof received, thank you.
^PN
^PN
Best regards,
Cell C's reply11 Aug 2021, 15:28
Official
Proof received, thank you.
^PN
^PN
Best regards,
JC
Jack C's updateReviewer Update
11 Aug 2021, 15:33And now what happen now
JC
Jack C's update11 Aug 2021, 15:33
Reviewer Update
And now what happen now
Cell C's replyOfficial
11 Aug 2021, 15:42You will be contacted.
^PN
^PN
Best regards,
Cell C's reply11 Aug 2021, 15:42
Official
You will be contacted.
^PN
^PN
Best regards,
JC
Jack C's updateReviewer Update
11 Aug 2021, 15:57Will I also wait another week or month or year please call me on my Vodacom nr as Cell C is block or lock not sure what U call it when U dont do your work and lock and block my line!!!
JC
Jack C's update11 Aug 2021, 15:57
Reviewer Update
Will I also wait another week or month or year please call me on my Vodacom nr as Cell C is block or lock not sure what U call it when U dont do your work and lock and block my line!!!
Cell C's replyOfficial
11 Aug 2021, 16:03Our turn around time is 24- 48working hours. You gave us the 082 ****323 number, that is the one we have as your contact number.
^PN
^PN
Best regards,
Cell C's reply11 Aug 2021, 16:03
Official
Our turn around time is 24- 48working hours. You gave us the 082 ****323 number, that is the one we have as your contact number.
^PN
^PN
Best regards,
JC
Jack C's updateReviewer Update
11 Aug 2021, 16:08Good!! Will wait for your call and confermation of cancelation!!! Hope U open my lines a.s.a.p because every day I cant get call's add up 2 a none income day!! You see the problem with Cell C is u are verry fast to block and lock a line because U think I owe U money not looking at your mistakes meanwile Im the one who is loosing money because Cell C DON'T READ CUSTOMER CARE MAILS!!!!!
JC
Jack C's update11 Aug 2021, 16:08
Reviewer Update
Good!! Will wait for your call and confermation of cancelation!!! Hope U open my lines a.s.a.p because every day I cant get call's add up 2 a none income day!! You see the problem with Cell C is u are verry fast to block and lock a line because U think I owe U money not looking at your mistakes meanwile Im the one who is loosing money because Cell C DON'T READ CUSTOMER CARE MAILS!!!!!
JC
Jack C's updateReviewer Update
11 Aug 2021, 16:11THE ONLY REASOND I LEAVE CELL C FROM DAY ONE THEY OPEN IN SA IS BECAUSE OF THE BAD BAD BAD BAD CUSTOMER SERVICE WELL LET ME SAY ONLY BECAUSE THEY DONT HAVE CUSTOMER SERVICE!!!
JC
Jack C's update11 Aug 2021, 16:11
Reviewer Update
THE ONLY REASOND I LEAVE CELL C FROM DAY ONE THEY OPEN IN SA IS BECAUSE OF THE BAD BAD BAD BAD CUSTOMER SERVICE WELL LET ME SAY ONLY BECAUSE THEY DONT HAVE CUSTOMER SERVICE!!!
JC
Jack C's updateReviewer Update
12 Aug 2021, 12:54ANOTHER DAY NO CALL NO MAIL NO RESPONCE!! PHONES STIL LOCK AND BLOCK BECAUSE OF CELL C MISTAKE
JC
Jack C's update12 Aug 2021, 12:54
Reviewer Update
ANOTHER DAY NO CALL NO MAIL NO RESPONCE!! PHONES STIL LOCK AND BLOCK BECAUSE OF CELL C MISTAKE
JC
Jack C's updateReviewer Update
12 Aug 2021, 16:38THEN CELL C GET THE PROBLEM ON THERE SIDE GIVE U A CALL AND STIL TELL U PAY OUTSTANDING AMOUNT BEFORE WE UNLOCK YOUR LINES TO PRE PAID!!!! AFTER I LOST THOUSANDS OF MONEY DUE TO THERE MISTAKE FOR LOCKING MY LINES!! I WILL TAKE THE LEAD JOIN SEND E-MAILS TO CARTE BLANCE I WILL DO SO TODAY LETS SHOW CELL C THERE IS NO MONEY TO PLAY WITH IN CV-19 TIMES SORRY CELL C!!
JC
Jack C's update12 Aug 2021, 16:38
Reviewer Update
THEN CELL C GET THE PROBLEM ON THERE SIDE GIVE U A CALL AND STIL TELL U PAY OUTSTANDING AMOUNT BEFORE WE UNLOCK YOUR LINES TO PRE PAID!!!! AFTER I LOST THOUSANDS OF MONEY DUE TO THERE MISTAKE FOR LOCKING MY LINES!! I WILL TAKE THE LEAD JOIN SEND E-MAILS TO CARTE BLANCE I WILL DO SO TODAY LETS SHOW CELL C THERE IS NO MONEY TO PLAY WITH IN CV-19 TIMES SORRY CELL C!!
JC
Jack C's updateReviewer Update
21 Aug 2021, 15:44Bill Paid in full no one at Cell C can assist
JC
Jack C's update21 Aug 2021, 15:44
Reviewer Update
Bill Paid in full no one at Cell C can assist
JC
Jack C's updateReviewer Update
21 Aug 2021, 15:45Useless Customer Care in S.A!!! Transfer call 7 times!!!
JC
Jack C's update21 Aug 2021, 15:45
Reviewer Update
Useless Customer Care in S.A!!! Transfer call 7 times!!!
JC
Jack C's updateReviewer Update
21 Aug 2021, 15:46Still no news no call NO ASSISTANCE
JC
Jack C's update21 Aug 2021, 15:46
Reviewer Update
Still no news no call NO ASSISTANCE
JC
Jack C's updateReviewer Update
21 Aug 2021, 22:14Will this lines be open during the year 2021 or will we wait for 2022!!! FULL PAYMENT WAS DONE JUST TO GET CELL C OUT OF MY LIFE AND NOW THE PREPAID ALSO A PROBLEM!!!! I SHOULD JUST LEAVE CELL C IN TOTAL AFTER ALMOST 15 YEARS!!! IN ALL THE YEARS I NEVER GOT THR SERVICE FROM CELL C AS FROM VODCOM AND MTN
JC
Jack C's update21 Aug 2021, 22:14
Reviewer Update
Will this lines be open during the year 2021 or will we wait for 2022!!! FULL PAYMENT WAS DONE JUST TO GET CELL C OUT OF MY LIFE AND NOW THE PREPAID ALSO A PROBLEM!!!! I SHOULD JUST LEAVE CELL C IN TOTAL AFTER ALMOST 15 YEARS!!! IN ALL THE YEARS I NEVER GOT THR SERVICE FROM CELL C AS FROM VODCOM AND MTN
Cell C's replyOfficial
22 Aug 2021, 08:51Hi Jack
The proof of payment has been received and sent for allocation. We have activated your lines, in the interim.
^NT
The proof of payment has been received and sent for allocation. We have activated your lines, in the interim.
^NT
Best regards,
Cell C's reply22 Aug 2021, 08:51
Official
Hi Jack
The proof of payment has been received and sent for allocation. We have activated your lines, in the interim.
^NT
The proof of payment has been received and sent for allocation. We have activated your lines, in the interim.
^NT
Best regards,