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Bongiwe M

1 reviews | Active since Nov 2021

29 Mar 2023, 14:48

Contract cancelation not processed since January2023 - request for refund!

To Whom It May Concern: I have been a loyal Cell C customer for years & it's sad that this year I'm ready to cancel both my contracts of which I am charged R1,067.99 monthly but am not receiving the required service. I have a Data Sim contract which I pay R590.43 month on month on Sim number *** and it's been more than 3 months now since I'm unable to access the data from that Sim & I sent an email to *** on 06/01/2023 requesting to cancel this particular contract, however I'm yet to receive a call from cell c nor cancelation confirmation to-date. Everytime I call their customer care I'm appalled by the level of bad service. Today alone, I spoke to 4 different consultants to no assistance- the one guy was so rude he was talking over me, shouting & eventually hung up on me whilst still talking to him. I called in again & requested for a team leader or manager & the consultant confirmed that there is no management on sight as they are all in a meeting. All I need is for a refund for February & March since I had initially sent the first email request on the 6th of Jan & I also made a telephonic request *** & another Case # *** & ***. I also need this contract canceled with immediate effect. The 2nd contract expires in August & I can't wait to also cancel that one too & move to another network provider. I've had enough of Cell C! Thank you

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Replies (3)
BM
Bongiwe M's update29 Mar 2023, 15:31
Reviewer Update
Good day, my initial request to cancel was on the 6th January 2023, I also made numerous calls & spoke to several consultants. Upon receiving a message that someone tried calling me - I returned that call. Kindly assist with copies of all my calls that I made out to you because I need my refund, that's alot of money I paid for services not rendered. Why was there no email response? Why have I not been able to access the data that I pay R590 monthly for? You are not addressing my concerns here. Can you trace the consultant who processed the cancelation today because that is the guy who was very rude to me (please listen to that call recording as there is a big training gap there) at some point I couldn't understand what he was saying because he was shouting at me I even requested we converse in isiZulu but he said he only speaks Sesotho & I asked for a team leader then he hung up on me then my call was routed to the call survey. I need my money back otherwise I will escalate through to the Telecommunications Industry Ombudsman for further assistance.
BM
Bongiwe M's update29 Mar 2023, 15:55
Reviewer Update
Please retrieve the call recordings of all the calls I made to you since January the 6th to-date. Last month when I call to follow up (I think it was the 27 or 28th February) please listen to that call as that consultant confirmed my cancelation so why was I redebited again in March? Please also listen to the conversation between myself & Tshiamo Mashigo & Mathapelo. As far as I'm concerned, my complain is not yet resolved. I have provided you with my second contact & I still haven't received not 1 call from your company.
BM
Bongiwe M's update29 Mar 2023, 16:10
Reviewer Update
I will wait for your call but please revert with answers & solutions as I need to know what will happen to the Data that I have not been able to utilize and yet you continuously charge me R590 monthly without fail. That is alot of money (money I work hard for) going down the drain.