Contract cancelation

I am not satisfied how Cell C tried to resolve my problem, I called them asking to speak to one their manager, they said the manager were in the meeting,she asked me to leave the number she would call me back ,I haven't received any call from Cell C manager until now, im not going to say anything to Cell C lawyers, I want to speak to Cell C. Why did they take me to lawyers while i was waiting for the clarification. I didn't know that they haven't received January payment because of the error on the reference, until I call them tell that I paid because I saw them trying to debit another R125,01, that's when they explained that they haven't received the payment, asked to send proof of payment, I did send it and they told me I have made a mistake with the reference number, they advised me to fix the error and re-send the proof of payment and I did exactly what they asked me to do, but they never got back to me after that telling me that the money was allocated. I only know now because I wrote on social media.

Cell C consultants are not doing their job, and some you may think that they are not well trained, because they would tell different things, Cell C made my life a living hell for a mere R125,01 if I got a clear explanation, would I refuse to pay R125,01 of which I have paid R255 for the whole twenty four months? I wouldn't pay R125,01 because I didn't get anyone telling me what is that for, the next thing they take me to the lawyers tho ruined my credit profile, I blocked their debit order because it was costing me lots of charges because they would try to debit 4-5 a day and my account end up getting R270 bank charges every month for 5 months, calculate R270 for 5 months and tell me how much i have lost, and I called them every day for the past 5 months before they canceled the contract, and none of the consultants ever gave me clear explanation. Now I'm dealing with lawyers as if I refused to pay them while their staff is not doing their job. I would never in my entire life recommend Cell C to either of my friends or family. Never