RE
Rudolf E
1 reviews | Active since Nov 2018
07 Jan 2021, 10:23
Contract Cancelation and ITC
After Paying my Settlement amount for my Contract in order to Cancel it on Tuesday as requested, they still deducted my monthly premium today of R665.00. ***)
Ive been trying to get hold of the cancelation department, but to no avail.
On another note, I also still haven't received any feedback if they've take me off of ITC for a Contract that's been closed for almost a year now! ***)
It's breathtaking how long it takes to resolves the simplest issues.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
07 Jan 2021, 10:46Hi Rudolf
Kindly note that the amount you paid was the device fee which excludes your current invoice.
We will contact you for cancellation.
^MM
Kindly note that the amount you paid was the device fee which excludes your current invoice.
We will contact you for cancellation.
^MM
Best regards,
Cell C's reply07 Jan 2021, 10:46
Official
Hi Rudolf
Kindly note that the amount you paid was the device fee which excludes your current invoice.
We will contact you for cancellation.
^MM
Kindly note that the amount you paid was the device fee which excludes your current invoice.
We will contact you for cancellation.
^MM
Best regards,
RE
Rudolf E's updateReviewer Update
07 Jan 2021, 11:31When I spoke to a Cell C Consultant on Tuesday, this was not mentioned, as she said the amount payable on the above said date for cancelation is R3404.62, which was paid.
With regards to you putting me on ITC for my second contract, which was already paid up , what is happening with that issue being resolved?
With regards to you putting me on ITC for my second contract, which was already paid up , what is happening with that issue being resolved?
RE
Rudolf E's update07 Jan 2021, 11:31
Reviewer Update
When I spoke to a Cell C Consultant on Tuesday, this was not mentioned, as she said the amount payable on the above said date for cancelation is R3404.62, which was paid.
With regards to you putting me on ITC for my second contract, which was already paid up , what is happening with that issue being resolved?
With regards to you putting me on ITC for my second contract, which was already paid up , what is happening with that issue being resolved?
Cell C's replyOfficial
07 Jan 2021, 12:20We have escalated your query to our Support team for assistance. Please await their call.
^MM
^MM
Best regards,
Cell C's reply07 Jan 2021, 12:20
Official
We have escalated your query to our Support team for assistance. Please await their call.
^MM
^MM
Best regards,