BN
Bonita N
1 reviews | Active since Apr 2018
23 Nov 2020, 07:41
Contract cancelation
It's been 5 months that I have phoned and emailed and went into cell c store for cancelation of my data contract. It still hasn't been canceled. I have logged numerous complaints but it all falls onto death ears. I have decided the only way forward is to close my bank account where the debit order is taking from monthly and I have compiled all references numbers and kept emails asking CELLC to cancel and they simply refuse to help me. I will Never again take out any sort of service from Cell C as this is so unexceptable. I have been paying for a contract I don't use for more than two years now I took out the contract in 2016.
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Replies (3)0
Replies (3)
Cell C's replyOfficial
23 Nov 2020, 08:18Good day Bonita
Thank you for reaching out to us.
Our system shows that, the contract was terminated on the
21/08/2020. We sincerely apologies for the unpleasant experience.
^NT
Thank you for reaching out to us.
Our system shows that, the contract was terminated on the
21/08/2020. We sincerely apologies for the unpleasant experience.
^NT
Cell C's reply23 Nov 2020, 08:18
Official
Good day Bonita
Thank you for reaching out to us.
Our system shows that, the contract was terminated on the
21/08/2020. We sincerely apologies for the unpleasant experience.
^NT
Thank you for reaching out to us.
Our system shows that, the contract was terminated on the
21/08/2020. We sincerely apologies for the unpleasant experience.
^NT
BN
Bonita N's updateReviewer Update
23 Nov 2020, 12:20Good day thank you for your response could you please advise why the debit order still goes off for the amount of R630? If contract has been terminated?
BN
Bonita N's update23 Nov 2020, 12:20
Reviewer Update
Good day thank you for your response could you please advise why the debit order still goes off for the amount of R630? If contract has been terminated?
BN
Bonita N's updateReviewer Update
22 Dec 2020, 09:41Yet another debit order has been taken off from my account on the 21 Dec 2020. You guys didn't cancel as per promise I will be going to the ombudsman and I will be claiming back the debit order reversals fees my bank has been charging me the last 6 months while trying to cancel this with cell c
BN
Bonita N's update22 Dec 2020, 09:41
Reviewer Update
Yet another debit order has been taken off from my account on the 21 Dec 2020. You guys didn't cancel as per promise I will be going to the ombudsman and I will be claiming back the debit order reversals fees my bank has been charging me the last 6 months while trying to cancel this with cell c