OR
Orearabile R
1 reviews | Active since Jan 2026
18 Jan 2026, 10:48
Contract cancelation
Good day
Monday on 12 January 2025 I went to cell C to apply for contract of a Sim card(Home LTE FIXED WI-FI) but now I'm not happy with it because it's not working on the phone it shows no Sim and on the router the is no connection at all . So I went to cell C store at Rustenburg waterfall mall to cancel the contract today but they refuse. They say they will send a complain report to check why it's not working and that is not a concern I'm not interested anymore with CellC Sim card but they refuse to help me they say I have to pay R4000 to cancel the contract, I don't understand why should I pay R4000 because my contract is still within 7days period.
Please help me.
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Cell C's replyOfficial
18 Jan 2026, 11:13Dear Orearabile Rakoma,
Thank you for reaching out with your concern. We sincerely apologise for the inconvenience and frustration this experience has caused.
We will need to investigate the matter further to determine the cause of the connectivity issues you are experiencing. This will include engaging with the relevant team and the Rustenburg Waterfall Mall store to review the handling of your request and deliberate on the best possible resolution in line with our processes.
Once our investigation is complete, we will be in a better position to provide you with clear feedback and a probable solution. Your feedback is important to us, and we appreciate your patience while we look into this matter.
Kind regards,
Cell C | GM
Thank you for reaching out with your concern. We sincerely apologise for the inconvenience and frustration this experience has caused.
We will need to investigate the matter further to determine the cause of the connectivity issues you are experiencing. This will include engaging with the relevant team and the Rustenburg Waterfall Mall store to review the handling of your request and deliberate on the best possible resolution in line with our processes.
Once our investigation is complete, we will be in a better position to provide you with clear feedback and a probable solution. Your feedback is important to us, and we appreciate your patience while we look into this matter.
Kind regards,
Cell C | GM
Cell C's reply18 Jan 2026, 11:13
Official
Dear Orearabile Rakoma,
Thank you for reaching out with your concern. We sincerely apologise for the inconvenience and frustration this experience has caused.
We will need to investigate the matter further to determine the cause of the connectivity issues you are experiencing. This will include engaging with the relevant team and the Rustenburg Waterfall Mall store to review the handling of your request and deliberate on the best possible resolution in line with our processes.
Once our investigation is complete, we will be in a better position to provide you with clear feedback and a probable solution. Your feedback is important to us, and we appreciate your patience while we look into this matter.
Kind regards,
Cell C | GM
Thank you for reaching out with your concern. We sincerely apologise for the inconvenience and frustration this experience has caused.
We will need to investigate the matter further to determine the cause of the connectivity issues you are experiencing. This will include engaging with the relevant team and the Rustenburg Waterfall Mall store to review the handling of your request and deliberate on the best possible resolution in line with our processes.
Once our investigation is complete, we will be in a better position to provide you with clear feedback and a probable solution. Your feedback is important to us, and we appreciate your patience while we look into this matter.
Kind regards,
Cell C | GM