SY
Sihle Y
1 reviews | Active since Jan 2020
08 Dec 2020, 21:53
Contract cancelation
Cell c is the most horrible company you could ever deal with.. I am sick and tired of Cellc I took a cellphone contract with cellc August 2018 and it was 24 months but still even today they deduct from my account I told them to cancel my contract but they still insist I take an upgrade I have told them multiple times Noooooo!! And I spoke to a lady on the 3rd November she told me I will get a cancelation letter on the 3rd December but still I didn't get that today just got a statement that I am being billed for something I don't even have ... Cellc is refusing to cancel my contract
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
09 Dec 2020, 07:15Hi Sihle
Cancelling your contract should not be an issue, however, in line with the terms and conditions of the subscriber agreement, you are required to provide a calendar month notice in order to have your contract cancelled on its maturity date.
If this Agreement is not cancelled during the Contract Period or on expiry of the Contract Period and is not renewed, then this Agreement will run for
the Contract Period and then on a month-to-month basis until the Agreement
is cancelled.
Our support team will contact you and assist with the cancellation.
^PN
Cancelling your contract should not be an issue, however, in line with the terms and conditions of the subscriber agreement, you are required to provide a calendar month notice in order to have your contract cancelled on its maturity date.
If this Agreement is not cancelled during the Contract Period or on expiry of the Contract Period and is not renewed, then this Agreement will run for
the Contract Period and then on a month-to-month basis until the Agreement
is cancelled.
Our support team will contact you and assist with the cancellation.
^PN
Cell C's reply09 Dec 2020, 07:15
Official
Hi Sihle
Cancelling your contract should not be an issue, however, in line with the terms and conditions of the subscriber agreement, you are required to provide a calendar month notice in order to have your contract cancelled on its maturity date.
If this Agreement is not cancelled during the Contract Period or on expiry of the Contract Period and is not renewed, then this Agreement will run for
the Contract Period and then on a month-to-month basis until the Agreement
is cancelled.
Our support team will contact you and assist with the cancellation.
^PN
Cancelling your contract should not be an issue, however, in line with the terms and conditions of the subscriber agreement, you are required to provide a calendar month notice in order to have your contract cancelled on its maturity date.
If this Agreement is not cancelled during the Contract Period or on expiry of the Contract Period and is not renewed, then this Agreement will run for
the Contract Period and then on a month-to-month basis until the Agreement
is cancelled.
Our support team will contact you and assist with the cancellation.
^PN