MK
Monica K

1 reviews | Active since Apr 2012

07 Apr 2024, 23:42

Contract cancel and failed debit order

-1 000 000 star rating! Guys I handled myself in a very bad manner over the phone with Cell C, I am seriously not proud of it, I actually feel bad. BUT with that said they have been dragging me along for months with my contract cancellation then hitting me with these late penalty debit order fees. The consultants are arrogant and feels like they sit so smug and enjoy putting you through all this hell. First I had to fight them because I my contract I took out I asked for month-to-month. Apparently the person who did that never put me on that type of contract, so this is why I had to make a "pay out" fee. When I made the payment, I was supposed to send them the POP, I never did and this is why they tried to still take money from my account. Like what excuse is that, there should be a note on my file to say expect an amount from this client, but no let's play the dumb card and blame the client who has been loyal for more than 5 years!!! Any way. Contacted them again after months of blocking them from my account. After fighting which you will never win because they are a big company and you're just gum under their shoe plus the agents / consultants don't give a damn about your problems. I had to pay it again. They threaten me with debt collector even only when I owed 5c, and because I didn't pay them the full amount and short paid by 5c, I got hit with late debit order / bounced debit order fees. This one lady (not sure I should mention her name) was giving me inaccurate info or lets say not the full picture, they still tied to take money from my account, then I pay then they try to take again. After months of dealing with this Sh%T and stress I lost it. She has the audacity to say "you're not giving me time to speak" or "you're not listening" etc. No darling I've been listening, I've been paying, I've been patient, I've been playing nice even after I feel your tactics are unreasonable, I've been asking you guys to STOP!!! JUST STOP IT! STOP being corporate bullies, stop harassing people after they cancel contracts. Cancelling a contract means cancelling it, now you try to up your revenue (and I've heard Cell C isn't doing so well) by adding these so called failed debit order payments of R70?!!! Wow, a company like you and the people that work for you should be ashamed. But hey the way I've been treated, they would probably not even care about us "little" people writing these reviews. Just wish I could stop everyone from taking out contracts with Cell C. And no I will not leave my info for you to bother me any further, I want to be done with you because you've caused me so much emotional distress and anxiety.

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