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anton L

1 reviews | Active since Jan 2010

06 Nov 2015, 09:36

Contract buy out

I changed to Cell C with a contract buy out over two weeks ago. Up to today, I am still waiting for buy buy out voucher to be loaded.<br> I have to constantly phone the branch and all I received is promises and no action. Latest excuse is HQ needs to load card and they are taking their time.<br> No people, this is why I left Vodacom. If you want to advertise being great then you have to back it up with service.

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Replies (1)
Cell C
Cell C's reply06 Nov 2015, 09:43
Official
Hello mofassa,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN