AR
Alpheus R

1 reviews | Active since Jul 2017

29 Jan 2019, 07:29

Contract Breach from Cell C

My first experience is when i had my contract expiring on the 19 December 2018, and i called in November to confirm the cancellation. I then called again in December to finalize it, the consultant told me that i am going to pay for only the benefits in January but December i have to pay the full R297. I agreed because then January i wont be pay for the Device and only the benefits( Data, minutes etc. ). I woke up today to see that they debited R297. This is in breach of contract and i am going to make sure to follow up this with my legal attorneys because i am not paying the device anymore, i held my end end of the stick for 2 years and paid this company every month without fail and they come and do this to an honest tax paying citizen, taking their hard earned money.

0
Replies (4)
Cell C
Cell C's reply29 Jan 2019, 07:47
Official
Good morning Alpheus

One of our team members will follow up on this matter and assist. Do expect communication.
 
We apologize for the inconvenience caused.
 
Regards
Cell C | PN 

Best regards,

Cell C
Cell C's reply29 Jan 2019, 15:59
Official
Moses could not get hold of you on your contact numbers. However, he sent an email advising you of this and requested for an alternative number where he can get hold you and assist. 

Please respond to his email and he will gladly assist. 

Regards 
Cell C | PN 

Best regards,

AR
Alpheus R's update29 Jan 2019, 16:12
Reviewer Update
Hi, yes I did get his email at around 9am and I responded within 30min of his email being sent.
AR
Alpheus R's update29 Jan 2019, 16:12
Reviewer Update
Hi, yes I did get his email at around 9am and I responded within 30min of his email being sent.