SA
Shahid A
1 reviews | Active since Feb 2014
19 Feb 2019, 08:19
Contract Billing Issues
Overcharged for a promotional data product and instructed by customer care and 2nd line accounts that I will have to pay it now and only get a credit on my contract later. This is totally unacceptable, how can a company of this size not fix their mistakes immediately?
This is only my second billing month on this contract and I have already had an issue each month. This is the worst cellular contract experience I have ever had.
I've spoken to support before and logged issues. Feedback was this would be resolved, surprise that nothing has been done as expected. This is only my second month into this contract and I've had issues from day one with billing and my information being captured incorrectly.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
19 Feb 2019, 09:25Good morning Shahid
Kindly note that the error has been rectified and the credit is reflecting on the system which will offset your current bill.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Kindly note that the error has been rectified and the credit is reflecting on the system which will offset your current bill.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply19 Feb 2019, 09:25
Official
Good morning Shahid
Kindly note that the error has been rectified and the credit is reflecting on the system which will offset your current bill.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Kindly note that the error has been rectified and the credit is reflecting on the system which will offset your current bill.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
SA
Shahid A's updateReviewer Update
19 Feb 2019, 10:37I have spoken to support who say otherwise. Can I please be mailed a statement proving this ?
SA
Shahid A's update19 Feb 2019, 10:37
Reviewer Update
I have spoken to support who say otherwise. Can I please be mailed a statement proving this ?