SA
Shahid A
1 reviews | Active since Feb 2014
08 Feb 2019, 10:02
Contract Billing Errors
Overcharged for a promotional data product and instructed by customer care and 2nd line accounts that I will have to pay it now and only get a credit on my contract later. This is totally unacceptable, how can a company of this size not fix their mistakes immediately?
This is only my second billing month on this contract and I have already had an issue each month. This is the worst cellular contract experience I have ever had.
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Replies (2)
Cell C's replyOfficial
08 Feb 2019, 10:57Our team will investigate your query and provide you with feedback with the aim of resolving this matter.
Regards
Cell C | DA
Regards
Cell C | DA
Best regards,
Cell C's reply08 Feb 2019, 10:57
Official
Our team will investigate your query and provide you with feedback with the aim of resolving this matter.
Regards
Cell C | DA
Regards
Cell C | DA
Best regards,
SA
Shahid A's updateReviewer Update
19 Feb 2019, 08:17So I got feedback this would be resolved on the 7th of Feb. It's now the 19th and after calling in nothing has changed. Cell C is utterly useless!
SA
Shahid A's update19 Feb 2019, 08:17
Reviewer Update
So I got feedback this would be resolved on the 7th of Feb. It's now the 19th and after calling in nothing has changed. Cell C is utterly useless!