SR
Shaun R

1 reviews | Active since Sept 2011

17 Jul 2020, 14:12

Contract becomes more expensive after 24 months??

I have a Fibre connection with Cell C as ISP through MetroFibre as the infrastructure provider. If you log onto Cell C's website, you will be able to look at their Fibre contracts and you will clearly see that a 100mbps uncapped connection through MetroFibre costs R1199 a month.

I have this particular contract. All of a sudden, with no warning, my fee is suddenly R1400 a month. No communication, no warning, nothing. I contact Cell C and they tell me that the particular price is only available for 24 months, whereafter it goes up. Have you ever heard of something so ridiculous in your life? This was never mentioned and my contract is a month to month contract in any event.

I am appalled by this level of service. I can literally just cancel the contract and start a new one for the lower price. The most ridiculous thing I have ever seen.

0
Replies (2)
Cell C
Cell C's reply17 Jul 2020, 14:37
Official
Hi Shaun

Thank you for bringing this to our attention.

We will investigate this and provide feedback.

^MM
SR
Shaun R's update18 Jul 2020, 16:13
Reviewer Update
I just don't understand you guys, the response I got has no relevance to the actual issue. Can you please answer this question:
How much is a 100mbps uncapped Fibre contract from Cell C with MetroFibre as the infrastructure provider?

If this is R1,199 a month (as is very clear from the Cell C website), then please explain to me why I am paying R1,399 a month?

That is all I want to know, please.